Twenty Labs
Applied AI for Enterprise and Government. Building at the frontier between people and AI.
Website: https://twentylabs.com/
The problem
AI is about people and organizational change.
Large organizations run their work across dozens of systems that were never designed to work together. Work moves across applications, departments, teams, and legacy processes. The result is manual, disconnected decisions, and critical knowledge that lives with the people doing the work.
Our approach
We embed with your team to build an agentic operating system for your org.
- Assess: We partner to identify siloed data, manual workflows, and bottlenecks that slow growth.
- Connect: We build the pipes to get data flowing to where automation and decisions are made.
- Apply AI: Deploy an agentic suite to automate workflows, accelerate decisions, and level up your team.
Where we work
Built for complexity. Where the work crosses systems, teams, and decades of institutional knowledge, we work inside organizations where complexity isn't an edge case.
Industries we serve: Government, Healthcare, Finance, Consumer Products, Retail.
- High-volume operations
- Multiple systems and handoffs
- Rules built up over decades
- Decisions that require context and judgment
- Processes where errors have real consequences
How it works
Applied AI where it belongs. We determine where agents can automate work, where software is the better answer, and where people stay in the loop.
- Secure software for infrastructure: The systems, data, workflows, and integrations that keep everything connected.
- Agents for execution: Repetitive, high-volume work that can be handled end to end.
- People for judgment: Exceptions, nuance, and consequential decisions where human judgment matters.
Enterprise AI solutions
AI that delivers measurable outcomes. Pick the metric that matters. We build the agents and systems to deliver it.
Outcomes we measure
- Reduce manual work: Hours saved · Tasks automated · Cases handled by agents
- Increase capacity: Additional volume handled without additional staff
- Accelerate processes: Cycle time · Response time · Resolution time
- Lower cost to serve: Cost per interaction or case · Labor savings
- Customer experience: Wait time · Completion rate · Abandonment · Satisfaction
- Better decisions: Accuracy · Error reduction · Consistency
- Engineering velocity: Development time · Code throughput · Deployment frequency
- Operational resilience: Fewer handoffs · Fewer errors · Less dependence on individual knowledge
What we build: agents in production
- Voice agents (inbound, outbound): Automated inbound response and outbound engagement, at volume and without a queue.
- Customer engagement and outreach agents (voice, email, SMS): Proactive voice, email, and SMS engagement for intake, scheduling, customer service, and structured data collection. Reduce manual caseload while lowering the cost to serve.
- Contact center support agents (live assist): Real-time support for human agents, surfacing relevant information, answers, and next questions while the conversation is happening.
- Knowledge-work automation (read, interpret, decide): Automate manual, judgment-heavy workflows that require people to read, interpret, and make determinations.
- AI-augmented research and analysis: Research, analysis and investment strategy development, accelerated and broadened by agents working alongside your analysts.
What we build: systems and decision support
- Twenty Studio: Design and prototyping built on your design system, so every concept is made from build-ready parts and can move straight into delivery.
- AI software delivery lifecycle: A platform for agentic-driven software development, with design, architecture, and compliance guardrails built in so your standards and controls are verified before code merges.
- Custom workflow software: Purpose-built applications deployed into existing environments and existing constraints, acting as the plumbing between legacy systems and new agentic-driven systems.
- Business operating system: A natural-language interface over internal systems and data, giving operators direct access to the information their decisions depend on.
How we work
Our engineers deploy alongside your team. We build in your environment, work within your constraints, and train your teams as we go. What we build becomes a capability your organization can operate, evolve, and own.
- Scope, complex processes at institutional scale: We work where the process is genuinely hard: high volume, many handoffs, real consequences for getting it wrong, and rules that have accumulated over decades.
- Approach, AI operationalized across business functions: We deploy agents where an agent is the right answer and agent-built software where it is not. The work determines the technology.
- Delivery, engineering teams kept on rails: We give your engineering organization an agentic software delivery lifecycle: agents write production code in parallel, with human gates and security and compliance controls built into the merge process.
Next step: start with one outcome. Tell us the result you need and how you'd measure it. We'll scope the agents and systems to get there, inside your environment.
Government
Agentic AI and FedRAMP solutions for efficient government.
- Configurable modules: Built for federal requirements from the start.
- Consumer-product design: Human-centered interfaces that reduce friction.
- AI deployed for your mission: Intelligent workflows to streamline, improve quality, and shorten process time.
The problem
Government programs depend on work and information moving across people and systems. When applications, information, reviews, and decisions are handled in disconnected processes, agencies spend more time coordinating the work than completing it. The result is delays, rework, and friction.
Where we work
We connect the upstream steps to move government work forward. Before: navigation, where portals and directories point people to the right service. Twenty Labs covers the last mile: intake, find gaps, follow up, and clean handoff. After: systems of record, where case management and data platforms receive complete information.
For users: government services, without the friction.
- Plain-language applications that work on any device.
- Follow-up by voice or text when something is missing, not a denial letter.
- Clear status, so people know where things stand and what's next.
For agencies: information that arrives ready to use.
- Less manual work chasing missing information and resolving issues.
- Administrator views that flag exceptions and show where work is stuck.
- Cleaner data into existing systems of record, without replacing them.
What we deliver
- Rapid forward deployed delivery: Outcome focused teams that build alongside you, inside your agency and next to the staff who run the program.
- Closed information gaps: Identify missing or questionable application data, follow up by voice or text, and prepare cleaner information for downstream systems.
- Intuitive interfaces: A seamless experience and useful administrator views, built to interoperate with your agency's technical landscape.
- Secure agentic support: Agents handle follow-up, data checks, and document prep. Staff review the work and make every decision, with a clear record of each step.
Platform: Polycore
The first composable agentic-government system, built for rapid change. Polycore can adapt its data structures and relationships dynamically, allowing it to handle evolving requirements without extensive refactoring or restructuring of the code base.
- FedRAMP: October 2026
- AI in production: AI Case Readiness Engine and AI Doc Extraction in production: automated eligibility checks, document processing, and workflows that flag exceptions.
- Scale today: 9+ states and territories, deploying faster than legacy platforms. Augments systems of record, with no rip and replace.
Where it applies
Anywhere people and agencies exchange information, across government programs, where intake, follow-up, and cleaner handoffs reduce friction between agencies.
- Benefits: Applications, renewals, and verification.
- Licensing: Permits, credentials, and certifications.
- Government to government: State system interfacing, reporting, inter-agency exchange.
- Operations and more: New and emerging use cases for an evolving government landscape.
Next step: bring us one agency workflow. Pick a program where applications stall or data arrives incomplete. We'll apply Polycore to help within a FedRAMP-compliant solution.
Twenty Factory
Software you can ship. Design, build, and govern enterprise software with AI agents, using the standards your organization defines, the infrastructure you control, and evidence attached to every change.
The problem
Every organization needs to move faster with AI. Agents can write the code. The real work is governing, trusting, and maintaining what they produce.
- Design starts from zero: Every new initiative repeats the same discovery, design, and prototyping work. Early development stays slow and expensive.
- Review becomes the bottleneck: AI can generate software faster than teams can review, test, validate, and confidently approve it.
- Compliance sits outside the workflow: Policies evolve, software changes, and requirements drift. Teams end up proving compliance after the work is already done.
Proven in production
Built for the strictest compliance environments. We built the factory to deliver our own software for public-sector programs, under some of the strictest security, accessibility, and audit requirements there are. Those systems run in production today. Now we're bringing the same rails to your teams.
The platform
Design, build, and govern on one set of rails.
- Prototype, Prototype System: Prototype accessible products from shared components, producing build-ready prototypes your engineering team can pick up and ship.
- Build, Software Factory: Build with shared services, automated QA, and independent review designed into the workflow.
- Govern, Governance as Code: Encode your controls into delivery so evidence is generated with every change, always ready for audit.
Frameworks: HIPAA, SOC 2, NIST 800-53, FedRAMP.
Built for technical teams: runs in your cloud and source control, model-agnostic, and you own everything.
Control and ownership
- Your business standards: Start from an enterprise-grade baseline. We work with your team to encode your requirements on top. They stay readable, reviewable, and version-controlled, never hidden in a black box. One baseline, many teams. Controlled exceptions: an authorized human approves every deviation, with the reason on record.
- Built to evolve: Monitoring, remediation, new features, and policy updates run through the same gates, with the same evidence. Continuous control monitoring: the codebase gets better over time, with drift flagged, refactors recommended, and quality tracked.
- No lock-in: You own everything you build: code, data, infrastructure, standards, and evidence. Everything lives in open formats. The software runs without us. Host it in your environment or ours, and nothing depends on Twenty Labs to keep working.
The result and outcomes
More teams shipping. One set of rails. Software you keep.
- Capacity without losing control: More teams building inside company-wide rails, with no drift and no unapproved exceptions.
- Audit-ready by construction: Evidence is a byproduct of every change, so audits and certifications move faster.
- Knowledge survives turnover: Requirements, decisions, and reasoning travel with the software, through reorgs and vendor changes.
- Reuse compounds: Each build is cheaper and faster than the last.
Next step: see it build, live. Bring a real requirement. We'll design it, build it on your stack, test it, and show you the evidence, all in one session.
Trust center
Built for the strictest environments. We build for public-sector programs and regulated enterprises. Security, privacy, and compliance are part of how we deliver, not a review at the end.
Frameworks we meet
- FedRAMP: Cloud security authorization for federal, state and local government.
- SOC 2 Type II: Independent audit of security, availability, and confidentiality controls.
- HIPAA: Safeguards for protected health information, with BAAs available.
- NIST 800-53: Control baseline mapped to federal and state security requirements.
- WCAG 2.1 AA: Accessibility tested into every interface we ship.
How we protect your systems and data
- Data protection: Encryption in transit and at rest. Data stays in the environment you control.
- Access control: Single sign-on, role-based permissions, and least-privilege access, reviewed on a schedule.
- Secure development: Code review, automated testing, and dependency scanning on every change.
- AI governance: Model-agnostic, with human approval at defined gates. Your data is never used to train shared models.
- Infrastructure: Hosted on hardened cloud infrastructure with continuous monitoring and logging.
- Incident response: Documented response plans, tested regularly, with defined customer notification.
Security documents
Reports are shared under NDA: SOC 2 Type II report, penetration test summary, security policies, and data processing agreement, on request.
Contact
Tell us the outcome you need. Use the contact form at https://twentylabs.com/ (topics: Twenty Factory, Enterprise, Government, or something else).
